Right of Withdrawal
🇪🇺 Information about waiving the right of withdrawal for digital content according to EU consumer rights
According to EU consumer rights directive, the right of withdrawal expires for digital content once the download has begun, provided certain conditions are met.
Prerequisites for Loss of Right of Withdrawal
Express Consent
The consumer has expressly agreed that the download begins before the end of the withdrawal period.
Acknowledgment
The consumer has acknowledged that thereby the right of withdrawal expires and accepts this condition.
Your Consent
By completing the purchase and starting the download, you expressly waive your right of withdrawal according to EU consumer rights directive.
Legal Basis
The EU Consumer Rights Directive regulates the exclusion of the right of withdrawal for digital content. This regulation is part of the implementation of EU consumer protection and serves to protect intellectual property for immediately available digital products.
Legal Background
The regulation takes into account the special nature of digital goods, which cannot be "returned" after download without the provider suffering economic damage. Therefore, the express consent of the consumer is required.
Your Rights as a Consumer
Despite waiving the right of withdrawal, you still have the following rights:
Warranty Rights
For defective digital products, you are entitled to statutory warranty rights, including repair or price reduction.
Customer Service
Our customer service is available to help you with technical problems or questions about your purchased products.
Download Process
The download process is handled as follows:
Immediate Availability
After successful payment, you receive immediate access to your digital products via a secure download link.
Confirmation of Consent
Before download, you will be informed about the waiver of the right of withdrawal and must expressly agree to it.
Questions or Concerns
If you have questions about the right of withdrawal or our digital products, contact us at: info@pt-digital.io